FAQs
When will my item be shipped out?
We ship on Mondays and Thursdays. We ship with Royal mail, however, there are sometimes delays which are out of our control, please be patient and email us if you have any questions.
You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier.
How long does it take for a refund to be issued?
Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment.
What is a “Collection Piece”?
A collection piece is a one-of-one item which may have been worn for shows or recent shoots. Each of theses items will have been professionally dry cleaned and check for any damages prior to sale.
Do you offer exchanges?
Exchanges are currently unavailable, however, refunds are available within 14 days of purchase.